Política de Frete
At FPMart, we understand the importance of timely and reliable shipping. We strive to provide our customers with a seamless and efficient shipping experience. Please read our shipping policy carefully to understand how we handle shipping and delivery.
Shipping Methods
We offer various shipping methods to cater to different customer needs. Our shipping methods include:
- Standard Shipping: This is our default shipping method, which typically takes 10-15 business days for delivery.
- Expedited Shipping: For those who need their items faster, we offer expedited shipping, which usually takes 5-10 business days for delivery.
- International Shipping: We also ship internationally to select countries. Please note that international shipping may have longer delivery times due to customs clearance.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the destination address. You can view the shipping cost for your order during the checkout process. We strive to offer competitive shipping rates to ensure our customers get the best value.
Order Processing Time
Once you place an order, our team works diligently to process and ship it as quickly as possible. Most orders are processed within 1-2 business days. However, during peak seasons or promotional periods, order processing may take slightly longer. Rest assured, we are committed to getting your order to you as soon as possible.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your shipment on our website or the carrier's website. Please note that tracking information may take up to 24 hours to update after the shipment is picked up by the carrier.
Delivery Time
The delivery time of your order depends on the shipping method selected and the destination address. Standard shipping usually takes 10-15 business days for delivery, while expedited shipping takes 5-10 business days. International shipping may have longer delivery times, typically ranging from 7-21 business days.
Shipping Restrictions
While we strive to offer shipping to as many locations as possible, there may be certain restrictions on shipping certain items to specific regions or countries. These restrictions may be due to legal regulations or logistical limitations. If we are unable to ship to your desired location, we will notify you and provide alternative options if available.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund, depending on the circumstances.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us. We are here to assist you and provide the best possible shopping experience.